Copy of Returns and Refund Policy

RETURN POLICY
 
Please review this return policy before requesting to return goods.

CONDITIONS

No damage to case (unless that’s the reason for return i.e. damaged/defective)

• Damaged/defective product returned within a reasonable amount of time i.e. not 1+ months later
• No product missing from inside the case
• Must be return in original packaging with little to no damage to said packaging (tops of cardboard boxes intact, etc.)
• Non stocks must be approved by Purchasing and are subject to a Manufacturer’s restocking fee (varies manufacturer to manufacturer)

Anything purchased over one (1) year (twelve (12) months, or 365 days) ago, 

• Must be approved by Purchasing prior to return/pick up attempt
• If approved for pick up, must be inspected by Warehouse management and found in good condition (no damage to case, no missing items, not expired, etc.).
• Product must still show in customer’s purchase history.
• If it cannot be located in sales history, it cannot be returned unless approved by Rep then Management.

We will always strive to provide the best customer service possible, do not hesitate to contact us at support@goturtle.com.